Refund policy
Return & Exchange Policy
At Fifth Dial, we carefully inspect every order before dispatch to ensure it reaches you in perfect condition.
No Returns or Exchanges
We do not offer returns or exchanges for change of mind, incorrect size selection, personal preference, or any other reason once an order has been placed.
Damaged or Incorrect Products
An exchange will only be provided if:
- You receive a damaged product, or
- You receive a wrong product that does not match your order.
To request an exchange, you must:
- Record a continuous opening/unboxing video of the package from the moment it is received, clearly showing the packaging and the product inside.
- Contact us within 48 hours of delivery with the unboxing video and your order details.
- Our team will review the request and, if approved, arrange an exchange for the eligible product.
Please note: Requests made after 48 hours of delivery, or without a valid opening/unboxing video, may not be eligible for an exchange.
Fifth Dial reserves the right to assess and approve exchange requests based on the circumstances of each case.