Shipping policy
Shipping Policy
Effective Date: August 13, 2026
At Fifth Dial, we aim to make sure your order reaches you safely and on time.
Order Processing & Dispatch
All orders are generally processed and dispatched within 24 hours of being placed, excluding Sundays and public holidays.
Once your order has been dispatched, you will receive the relevant shipping and tracking details, where available.
Delivery Timeline
Orders are generally delivered within 3–7 business days after dispatch.
Please note that delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
Delivery Delays
While we work with our shipping partners to ensure timely delivery, Fifth Dial is not responsible for delays caused by courier services, incorrect or incomplete delivery information, unforeseen circumstances, natural events, or other factors outside our control.
If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details while placing an order. Fifth Dial will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Contact Us
For any questions regarding your order or shipment, please contact Fifth Dial through the contact details provided on our website.